Refund Policy
If an order can't be delivered, you shouldn't pay for it. Here's exactly when a refund or redelivery applies.
Last updated: 2 September 2026
Eligible for a refund or redelivery
- The service never starts within a reasonable time after payment.
- The order cannot be completed from our side due to a fulfilment failure.
- A significant shortfall is delivered and cannot be topped up.
In these cases we will first attempt a redelivery. If that isn't possible, we issue a refund to your original payment method.
Not eligible
- The account was private, or the post/video was removed or made private, so delivery couldn't complete.
- An incorrect username or link was provided at checkout.
- The order was delivered as described. Natural fluctuation after delivery is normal; where a service includes refill on drop, that is stated on the service page and handled under that guarantee.
- A change made by the platform itself (for example, how it counts or displays engagement) after delivery.
How to request
Email contact.followkart@gmail.com with your order ID (from your tracking link) and a short description of the issue. You can find live status any time on the Track order page.
Processing time
Approved refunds are issued to your original payment method through our payment gateway. Depending on your bank or provider, it can take a few business days for the amount to appear.